Refund Policy

Effective Date: 6.13.25

 

At MA Works, your satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be issued for our services.

​

1. General Policy

All sales are final once services are delivered. Due to the creative nature of video production and editing, completed projects are non-refundable.

​

2. Deposits & Cancellations

• A non-refundable deposit may be required to book your session.

• Cancellations made 48 hours or more in advance of your scheduled shoot may be eligible for deposit credit toward a future booking.

• Cancellations made with less than 48 hours’ notice may result in the forfeiture of the deposit.

​

3. Incomplete Deliveries

If for any reason MA Works cannot fulfill the services agreed upon (due to illness, emergency, or technical failure), you may be eligible for:

• A rescheduled shoot, or

• A partial refund, depending on how much work has been completed.

​

4. Revisions & Expectations

Each project includes a limited number of revisions (outlined in your service agreement or invoice). Additional edits beyond this may incur extra fees. Dissatisfaction due to creative preference will not qualify for a refund unless expectations were clearly misaligned and documented.

​

5. How to Request a Refund

Please contact us at contact.thatsmarz@gmail.com within 7 days of delivery to address any concerns.

 

Refunds or credits will be reviewed on a case-by-case basis.